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After launch.
Someone still answers.

Support is a monthly quota, not an open promise. Fixes and small changes come out of those hours. A larger change is a new proposal.

Encuentra tu punto de partida

Packages

  • Diagnostic

    One or two hours to look at the process. Credited if you hire the project.

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  • Essential

    The smallest scope that runs the process from start to finish.

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  • Complete

    The usual scope: essential, plus the pieces that are almost always needed.

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  • Guided

    Complete, plus training and an agreed support period.

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  • Custom

    If none of the three fits, we write the scope in the proposal.

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Service performed from Germany. Local taxes are the client's to declare if they apply. Pending confirmation with a tax adviser.

What is built, and what waits.

The work starts from the process you already run. A published Michinauta product is used when it already covers the task. Custom work is quoted from users, permissions and integrations, not from the ERP plan prices.

01

A monthly quota

Hours for fixes and small changes. Unused hours and extra hours are written in the proposal.

02

A response window

When we answer, and what counts as urgent.

03

A log

What was asked, what changed, and what was declined.

From scattered messages to one trail

Before

The team hunts through mail and asks who owns each request.

After

Each request has an owner, a status and a history the client can see.

What this page covers, and what it does not.

Michinauta builds and runs software, websites, automation and the care around them. Reports here are operational. They are not financial statements and they are not a tax filing.

A third-party license is contracted by you with that vendor. Store payments go through your payment gateway and are paid out to you.

From the painful task to a first version.

  1. Name the task

    Users, data and what done looks like. Everything else waits.

  2. Ship a first version

    One path that finishes the task, then the next piece.

  3. Hand it over

    Training, access and what stays out of scope are written in the proposal.

The quote follows the process.

The quote is the monthly quota and the response window.

  • Users and permissions
  • Integrations and third-party fees
  • Data migration and support

Before you commission the work.

Is every change included?

No. The quota covers fixes and small changes. A new module is a project.

Do you promise uptime as a number?

No. We write the window and what we do when it fails.

Where to start.

Elige la situación que mejor te describe.

¿En qué punto estás?
Tu punto de partida

Start with one task

One user, one job the app must finish.

Qué conviene preparar

Who uses it, what they must finish, and how they do it today.

Preparar mi consulta

Abrirá tu correo con un resumen. Tú decides si enviarlo.

Tell us the process.

Tell us the process