michinautaA monthly quota
Hours for fixes and small changes. Unused hours and extra hours are written in the proposal.
After launch.
Someone still answers.
Support is a monthly quota, not an open promise. Fixes and small changes come out of those hours. A larger change is a new proposal.
Find your starting pointPackages
You can pay in euros or in your country's currency.
Diagnostic: €290. One or two hours. Credited if you hire a package.
Essential
The smallest scope that runs the process from start to finish.
from €2,490
from €2,490Complete
The usual scope: essential, plus the pieces that are almost always needed.
from €4,990
from €4,990Guided
Complete, plus training and an agreed support period.
from €6,490
from €6,490
Custom. If none of the three fits, we write the scope in the proposal.
Service from Germany. No VAT is charged, under § 19 UStG (small-business rule).
What does the support agreement cover?
The work starts from the process you already run. A published Michinauta product is used when it already covers the task. Custom work is quoted from users, permissions and integrations, not from the ERP plan prices.
A response window
When we answer, and what counts as urgent.
A log
What was asked, what changed, and what was declined.
From scattered messages to one trail
Before
The team hunts through mail and asks who owns each request.
After
Each request has an owner, a status and a history the client can see.
Support: what this page covers, and what it does not.
Michinauta builds and runs software, websites, automation and the care around them. Reports here are operational. They are not financial statements and they are not a tax filing.
A third-party license is contracted by you with that vendor. Store payments go through your payment gateway and are paid out to you.
How is support for your software provided?
Name the task
Users, data and what done looks like. Everything else waits.
Ship a first version
One path that finishes the task, then the next piece.
Hand it over
Training, access and what stays out of scope are written in the proposal.
What determines the support fee?
The quote is the monthly quota and the response window.
- Users and permissions
- Integrations and third-party fees
- Data migration and support
Support, hosting and new features.
Is every change included?
No. The quota covers fixes and small changes. A new module is a project.
Do you promise uptime as a number?
No. We write the window and what we do when it fails.
How long does it take?
The timeline is set during the diagnostic and put in writing before you pay. It depends on the scope, not on the package.
What do you need to get a quote for software support?
Choose the situation that best describes you.
Your starting point: Start with one task
One user, one job the app must finish.
What to have ready
Who uses it, what they must finish, and how they do it today.
This opens your email with a summary. You decide whether to send it.
Tell us who asks, and how often.
Tell us the processUpdated